Return and Refund policy
At Y la online, we offer high-quality products and does quality check while packing to ensure a positive shopping experience for all our customers. However, we understand that sometimes returns or exchanges are necessary. Please review our return and refund policy below:
Ø Returns: We regret to inform you that we do not offer a return option for any of our products. We encourage you to carefully review your order and choose a Size according to our Size Chart before making a purchase.
Ø Replacements: We offer replacement options for products that arrive damaged. As all products undergo quality checks before dispatch, customers are required to share a clear, uninterrupted unboxing video (starting from opening the sealed package) to verify any defects and initiate a replacement request. If you receive a damaged item, please follow these steps:
- Report the Issue: Contact our customer service team within 48 hours of receiving the damaged product. Provide your order number, a brief description of the damage, and photos of the damaged item.
- Assessment: Our team will review your report and the provided evidence to assess the damage.
- Replacement Approval: Once your claim is approved, we will arrange for a replacement of the damaged product. Please note that replacement requests are subject to product availability.
Ø Exclusions:
- Damage caused by improper handling or misuse by the customer.
- Products that have been used or altered.
We appreciate your understanding and cooperation. For further assistance, feel free to contact our customer service team.
Ø Return Eligibility
- Items must be returned within eight days of the delivery date.
- To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. The item should also be in its original packaging with tags attached.
- Items that are damaged, or altered in any way will not be eligible for return or exchange.
Ø Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom or personalized.
- Sale or clearance items.
Ø Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer support at support@ylaonline.com with your order number and reason for the return, opening video and photos of the damaged item.
- Approval: Once your return is approved, we will provide you with return instructions and a shipping address.
- Ship the Item: You are responsible for the shipping costs of returning your item. We recommend using a trackable shipping service.
Ø Refunds
Once we receive and inspect your returned item and if it is eligible for return we will issue a store credit for the same or if you need refund the amount we will refund it to the original payment method
Ø Exchanges
Currently we are not providing exchange for size or colour variants so we suggest you to check the size chart before placing an order
Ø Return Shipping Costs
Return shipping costs are the customer's responsibility, - Shipping costs are non-refundable.
Ø Contact Information
For any questions or concerns regarding returns or refunds, please get in touch with us at:
Email: support@ylaonline.com
Phone: 9037672233 (Mon - Sat 10 AM to 6 PM)
Address: Vellakkal building
Unnichira Junction,Unnichira, Thykkavu
Edappally, Kochi, Ernakulam
Kerala 682033
We value your satisfaction and will do our best to resolve any issues with your order.